Preface

Your trust is very important for us. We at SILUMART.com (“we”, “us”) recognize the importance of privacy and confidentiality of personal information. We will take corresponding security measures according to laws and regulations, and try our best to protect your personal information security and controllable. Thus, SILUMART.com Service Provider (or “we”) has formulated this Privacy Policy (“this Policy”) and reminds you:

This policy applies to SILUMART.com products or services.

In particular, this policy does not apply to services provided by other third parties.

Before using the products or services of SILUMART.com, please read this Policy carefully and thoroughly, and use the related products or services after you confirming full understanding and consent. Once you start using the products or services on SILUMART.com, it means that you fully understand and agree with this Policy. If you have any questions, comments or suggestions on the content of this Policy, you can contact us through the Service Center.

Part One: Definitions

Personal information: refers to all kinds of information recorded electronically or in other ways that can identify a particular natural person's identity or reflect the activities of a particular natural person, independently or in combination with other information.

Personal sensitive information: including ID number, personal biometric identity information, bank account, property information, trajectory tracking, transaction information, etc.

Personal information deletion: refers to the removal of personal information in the system involved in the realization of daily business functions, so that it cannot be retrieved and accessed.

Part Two: Privacy Policy

This Privacy Policy will help you understand the following content:

  1. How do we collect and use your personal information?
  2. How do we use Cookie and similar technologies
  3. How do we share, transfer and publicly disclose your personal information?
  4. How do we protect your personal information
  5. How do you manage your personal information
  6. How do we deal with minors’ personal information
  7. How can your personal information be transferred globally
  8. How to update this Privacy Policy
  9. How to contact us

1. How do we collect and use your personal information?

We will collect and use your personal information for the following purposes stated in this Policy:

A. Help you become our member

To become our member, so that we can provide you with membership services, you need to provide mobile phone number, e-mail, contact name, and create membership name and password. If you only need to use basic services such as browsing and search, you do not need to register as our member and provide the above information.

If you provide the following additional information to complete the account information, it will help us to provide you with more personalized products or services: your real name, gender, fixed telephone, contact information, job, main business, etc. If you do not provide these information, it will affect your use of personalized products or services, but will not affect the use of basic browsing, search functions.

When you cancel your account voluntarily, we will make it anonymous or delete your personal information as soon as possible according to the requirements of applicable laws and regulations.

B. Show and promote products or services for you

In order to improve our products or services and provide you with personalized information search and trading services, we will extract your browsing, search preferences, behavior habits, location information and other features based on your browsing and search records, equipment information, location information and order information, and make indirect crowd portraits based on feature tags, displaying and pushing information.

If you do not want to accept the commercial advertisement that we send you, you can return the subscription by SMS prompt or by other means we provide.

C. Providing you with products or services

1) The information you provided us

In order to facilitate the provision of our products or services to you, we will record the information you provide, such as the name of the contact person you provide, contact telephone, etc.

Some of our products or services need to be paid. When you need to use these paid products or services, you need to provide your bank card information and/or binding payment services so that we can know your payment status.

You can order products or services for others through SILUMART.com. You need to provide the aforementioned personal information of the actual purchaser, before this, you need to ensure that you have obtained the authorized consent of the actual purchaser.

2) The information we gathered in the process of serving for you

In order to provide you with better page presentation and search results that meet your needs, understand product adaptability, and identify abnormal conditions of accounts, we will collect and correlate information about the services and how to use, including:

Device Information: We will receive and record the relevant information of the device you use (such as device type, operating system version, device settings, unique device identifier, etc.) and the location information of the device (such as IP address, GPS and sensor information like Wi-Fi access point, Bluetooth and base station that can provide relevant information).

Log information: When you use the products or services provided by our website or client, we will automatically collect your detailed usage of our services and save them as relevant weblogs. For example, your search query, IP address, browser type, telecom operators, using language, date and time of access, and the web history you visit, etc.

Note: A particular natural person cannot be identified by separate device information, log information, etc. If we combine such non-personal information with other information to identify a particular natural person or use it with personal information, such non-personal information will be regarded as personal information during using them in combination.

In order to display the order information of your account, we will collect the order information generated in the process of using our service to show you and facilitate your order management.

When you contact us, we may save your correspondence / call record and content or contact information you left behind, so as to contact you or help you solve problems, or record the solutions and results of related problems.

3) We indirectly collect your personal information

In order to confirm the transaction status and provide dispute resolution services for you, we will collect your transaction, payment and logistics information related to the progress of the transaction, based on the transaction objects, transaction modes, payment institutions, logistics companies, or share your transaction information with the above service providers.

D. Provide you with security

Please note that in order to ensure the authenticity of membership and provide you with better security, you can provide us with ID information and other information to complete real-name authentication. If you refuse to provide the above information, you may not be able to use account management, publishing products, quotation, continuing transactions that may be at risk and so on, but it will not affect your use of browsing, search and other services.

In order to improve the security of the service you use provided by us and our partners, protect your or other users’ or the public’ personal and property security from infringement, better prevent phishing sites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, more accurately identify violations of laws and regulations or the relevant agreement rules of SILUMART.com, we may use or integrate your membership information, transaction information, equipment information, relevant network logs and information shared by our partners with your authorization or in accordance with the law to comprehensively judge your account and transaction risk, conduct authentication, detection and prevention, and it is necessary to be recorded, audited, analyzed and handled according to law.

E. Other uses

Your consent will be sought in advance when we use your information for other purposes not specified in this policy, or when the information collected for specific purposes is used for other purposes.

F. Exceptions to obtaining authorized consent

According to relevant laws and regulations, collecting your personal information in the following situations does not require your authorized consent:

1) Relating to national security and national defense security;

2) Relating to public safety, public health and major public interests;

3) Relating to criminal investigation, prosecution, trial and execution of judgments;

4) It is difficult to obtain your own consent in order to safeguard the important legal rights and interests of the subject of personal information or other individuals of life and property,etc.

5) The personal information that you disclose to the public on your own.

6) Collecting personal information from lawfully disclosed information, such as lawful news reports, government information publicity, etc.

7) Necessary to sign a contract according to your requirements.

8) Necessary to maintain the safe and stable operation of the products or services provided, for example, to detect and dispose of faults in the products or services;

9) Necessary for legitimate news reporting;

10) When it is necessary for academic research institutions to carry out statistical or academic research based on public interest and provide the results of academic research or description to the outside world, and the personal information contained in the results should be de-labeled.

11) Other circumstances prescribed by laws and regulations.

If we stop operating the products or services of SILUMART.com, we will stop collecting your personal information in time, notify you in the form of one by one service or announcement, and delete or anonymize the personal information we hold.

2. How do we use Cookie and similar technologies

A. Cookie

To ensure the site works efficiently, provide you with a more relaxed access experience, and recommend content that you may be interested in, we store information on your computer or mobile device: this information may be Cookie, Flash Cookie, or other local storage provided by your browser or affiliated application. (collectively called “Cookie”). Please understand that some of our services can only be implemented by using Cookie. If your browser or browser add-ons services allow, you can modify your acceptance of Cookies or reject our Cookies, but rejecting our Cookies may in some cases affect your safe access to websites and use of the services we provide.

B. Website beacons and pixel labels

In addition to Cookie, we will also use other similar technologies such as website beacons and pixel labels on our websites. For example, the e-mail we send you may contain an address link that links to the content of our website. If you click on this link, we will track this click to help us understand your product or service preferences so that we can actively improve our customer service experience. Website beacons are usually transparent images embedded in websites or e-mails. With the pixel tags in the e-mail, we can know whether the e-mail is opened or not. If you don’t want your activities to be tracked in this way, you can always unsubscribe from our mailing list.

3. How do we share, transfer and publicly disclose your personal information?

A. Sharing

We will not share your personal information with companies, organizations and individuals other than SILUMART.com Service Providers, except in the following cases:

1) Sharing with explicit consent: With your explicit consent, we will share your personal information with other parties.

2) Sharing under statutory circumstances: We may share your personal information with the outside world in accordance with the provisions of laws and regulations, the need to settle litigation disputes, or the requirements of administrative and judicial organs according to law.

3) Sharing with Authorized Partners: For the purposes stated in this Privacy Policy only, some of our services will be provided jointly by us and Authorized Partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, when you purchase products on the website, we must share your personal information with logistics service providers in order to arrange delivery, or arrange for partners to provide services. We will only share your personal information for legitimate, justified, necessary, specific and definite purposes, and only share the personal information necessary to provide services. Our partners have no right to use shared personal information for other purposes unrelated to products or services.

At present, our authorized partners include the following types:

1) Authorized partners of advertising and analysis services. Unless we have your permission, we will not share your personal identity information (information that identifies you, such as name or e-mail, through which you can be contacted or identified) with partners of advertising and analysis services. We will provide these partners with information about their advertising coverage and effectiveness, instead of your personal identity information, or we will aggregate these information so that they will not identify you personally. For example, only after advertisers agree to abide by our advertising guidelines can we tell advertisers how effective their advertisements are, or how many people have seen their advertisements or installed applications after seeing them, or provide statistical information to the partners that do not recognize their personal identities (e.g. “men, 25-29 years old, located in Beijing”), to help them understand their audience or customers.

2) Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business, including providing technical infrastructure services, analyzing the way we use our services, measuring the effectiveness of advertising and services, providing customer services, facilitating payment or conducting academic research and surveys.

For companies, organizations and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.

B. Transfer

We will not transfer your personal information to any company, organization or individual except in the following cases:

1) Transfer with explicit consent: With your explicit consent, we will transfer your personal information to other parties.

2) In the case of merger, acquisition or bankruptcy liquidation of SILUMART.com service providers or other situations involving merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, we will require new companies and organizations holding your personal information to continue to be bound by this policy, otherwise we will require the company, organizations and individuals re-seek authorization from you.

C.  Public disclosure

We will publicly disclose your personal information only in the following circumstances:

1) With your explicit consent or on your own initiative, we may publicly disclose your personal information.

2) If we confirm that you have violated laws and regulations or seriously violated the relevant agreements and rules of SILUMART.com, or in order to protect users of SILUMART.com and its affiliated companies, and the personal and property safety of public from infringement, we may disclose personal information about you with your consent in accordance with laws and regulations or the relevant agreements and rules of SILUMART.com, including relevant violations and the measures that SILUMART.com has taken against you. For example, if you sell fake goods in serious violation of SILUMART.com rules, we may publicly disclose the information about the main body of your store and penalties.

D. Exceptions to prior authorized consent for sharing, transferring or publicly disclosing personal information

In the following cases, sharing, transferring and publicly disclosing your personal information does not require your prior authorization:

1) Relating to national security and national defense security;

2) Relating to public safety, public health and major public interests;

3) Relating to criminal investigation, prosecution, trial and execution of judgments;

4) In order to safeguard your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain consent;

5) Personal information that you disclose to the public on your own;

6) Collecting personal information from lawfully disclosed information, such as lawful news reports, government information publicity, etc.

According to the law, it is not an act of external sharing, transferring and public disclosure of personal information that sharing and transferring personal information which has been de-labeled, and ensuring that the recipient of the data cannot recover and re-identify the subject of personal information. The preservation and processing of such data will not need to be notified to you separately or obtain your agreement.

4. How do we protect your personal information security

A. We have taken reasonable and feasible security measures in accordance with industry standards to protect your personal information security and prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, when exchanging data (such as credit card information) between your browser and server, it is protected by Secure Socket Layer (SSL) protocol encryption; we also provide HTTPS (Hyper Text Transfer Protocol over Secure Socket Layer) protocol security browsing mode for SILUMART.com; we will use encryption technology to promote the security of personal information; we will use trusted protection mechanisms to prevent malicious attacks on personal information; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will organize security and privacy protection training courses to strengthen the understanding of the importance of personal information protection among employees.

B. We have a security management system which is advanced data-centered in the industry and focuses on the data life cycle. It can improve the security of the whole system from the aspects of organizational construction, system design, personnel management, product technology and so on.

C. We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will retain your personal information only within the time required to achieve the objectives set out in this policy, unless it is necessary to extend the retention period or be permitted by law.

D. The Internet is not an absolutely safe environment. We strongly recommend that you do not use the communication method recommended by non-SILUMART.com to send personal information. You can connect and share with each other through our services. When you create communication, trading or sharing through our service, you can choose the object of communication, trading or sharing as the third party who can see your transaction content, contact method, exchange information, share content and other relevant information.

When using SILUMART.com Services for online transactions, it is inevitable for you to disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please protect your personal information properly and provide it to others only when necessary. If you find that your personal information, especially your account or password has been leaked, please contact Service Center immediately so that we can take appropriate measures according to your application.

Please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even sensitive personal information of you or others. Please consider more carefully whether to share or even publicly share relevant information when using our services.

Please use complex passwords to help us ensure the security of your account. We will try our best to ensure the security of any information you send us. If our physical, technical or managerial protective facilities are damaged, resulting in unauthorized access to information, public disclosure, tampering or destruction, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.

E. We will update and publish the security risk and personal information security impact assessment report from time to time. You can get it through SILUMART.com announcement.

F. After unfortunate personal information security incidents occur, we will inform you of the basic situation and possible impact of security incidents, the disposal measures we have taken or will take, the suggestions you can take to prevent and reduce risks, and the remedial measures for you, as required by laws and regulations. We will inform you by mail, letter, telephone, push notification and so on. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish the announcement.

Meanwhile, we will report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.

5. How do you manage your personal information

You can access and manage your personal information in the following ways:

A. Access to your personal information

You have the right to access your personal information, except for exceptions stipulated by laws and regulations. You can access your personal information by yourself in the following ways:

Account Information: If you want to access or edit the basic personal information and payment information in your account, change your password, add security information or close your account, you can do this through “Account Management” after logging into your account.

Search information: You can log into your account to access or remove your search history through My Tracks.

Order information: You can consult or remove your order record, transaction record and so on in SILUMART.com.

If you are unable to access personal information through the above path, you can contact us at any time through Service Center. We will reply to your request within 15 working days.

For other personal information generated during the use of our products or services, we will provide you with the relevant arrangements in response to your above request in accordance with Item 7.

B. Correct or supplement your personal information

You have the right to ask us to make corrections or supplements when you find that there are errors in the personal information we process about you. You can apply for corrections or supplements by “A. access your personal information”.

C. Remove your personal information

You can remove some of your personal information by the way in “(1) access your personal information”.

In the following cases, you can request us to remove personal information:

1) If we deal with personal information in violation of laws and regulations;

2) If we collect and use your personal information without your explicit consent;

3) If we deal with personal information that seriously violates our agreement with you;

4) If you no longer use our products or services, or you cancel your account on your own initiative;

5) If we never provide you with products or services permanently.

If we decide to respond to your removal request, we will also notify the subject who has obtained your personal information from us as far as possible, and request removal of the information in time, unless laws and regulations have other stipulations, or if these subjects are authorized by you independently.

When you remove information from our service, we may not remove it from the backup system immediately, but we will remove it when backup updates.

D. Change the scope of your authorized consent

Each business function may require some basic personal information to complete (see Section 2, Article 1 of this Privacy Policy). In addition, for the collection and use of additional personal information, you can access “account management” through logging into account or you can give or withdraw your authorized consent through contacting 1688 service center.

When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the personal information processing previously carried out on the basis of your authorization.

E. The subject of personal information concel accounts

You can submit your own application for account cancellation on the “Account Cancellation” page.

After you cancel your account on your own initiative, we will stop providing you with products or services, remove your personal information or make it anonymous according to the applicable law.

F. Automatic decision-making of constrained information system

In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms such as information systems, algorithms, etc. If these decisions have a significant impact on your legitimate rights and interests, you have the right to ask us for an explanation. We will also provide a complaint method without infringing on the business secrets or other users’ rights and interests of SILUMART.com and social public interests.

G. Respond to your above request

To ensure your safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.

We will reply within 15 working days. If you are not satisfied, you can also initiate complaints through Service Center.

For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed the reasonable limit, we will charge a certain cost fee according to the circumstances. We may reject requests that are unreasonably duplicated and require too many technical tools (e.g., the need to develop new systems or fundamentally change current practices), that pose risks to the legitimate rights and interests of others, or that are highly impractical.

In the following cases, as required by laws and regulations, we will not be able to respond to your request:

1) Relating to national security and national defense security;

2) Relating to public safety, public health and major public interests;

3) Relating to criminal investigation, prosecution, trial and execution of judgments;

4) There is sufficient evidence that the subject of personal information has subjective malice or abuse of rights;

5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations.

6) Involving trade secrets.

6. How do we deal with minors’ personal information

Minors may not create their own user accounts without the consent of their parents or guardians. If you are a minor, it is recommended that you ask your parents or guardians to read this Privacy Policy carefully and use our services or provide us with information with the consent of your parents or guardians.

In cases where personal information of minors is collected with the consent of parents or guardians to use our products or services, we will only use, share, transfer or disclose the information when laws and regulations permit, parents or guardians explicitly consent or necessary to protect minors.

7. How to transfer your personal information globally

Personal information that we collect and generate in operation is stored in the country where we operate or in a well-known international cloud storage vendor (such as AWS), except in the following cases:

1) There are clear provisions in laws and regulations;

2) Obtain your explicit authorization.

In view of the above situation, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.

8. How to update this Privacy Policy

Our privacy policy may change.

Without your explicit consent, we will not restrict your rights under this privacy policy. For example, we will publish any changes of our privacy policy in the website announcement.

For major changes, we will provide more prominent notifications (including public comments, announcement and even pop-up windows).

9. How to contact us

You can contact us in the following way. We will reply to your request within 15 working days:

1) If you have any questions, comments or suggestions on the content of this policy, you can contact us through Service Center.

2) We have also set up a full-time department for personal information protection. If you find that personal information may be leaked, you can contact us through privacy@silumart.com.

If you are not satisfied with our response, especially if you think that our personal information processing actions have damaged your legitimate rights and interests, you can also seek solutions by filing a lawsuit in the court with jurisdiction over the defendant’s domicile.

Last updated: September 20, 2019